Terms and Conditions
Please ensure you have read these terms and conditions of business which apply to all orders placed with us. Please let us know if you have any queries. Your statutory rights are not affected by our terms and conditions.
Privacy policy
We are committed to protect your privacy. We will only use the information that we collect about you lawfully.
Buying goods from us
This part explains the terms which apply to orders placed by you on our web site.
On receipt of your order, we will send you an acknowledgement email to the email address which you provide during the order process. This order acknowledgement email will contain your order number and details of the goods ordered. This email is to acknowledge that your order has been received by us and is being processed.
Order acceptance and the completion of the contract between you and apricusstore.co.uk takes place when we dispatch your goods. Any acknowledgement of your order we send before this is not a confirmation or acceptance of the order as we may need to cancel the order for a number of reasons including:
- The product you ordered is out of stock.
- If you do not meet any eligibility to order criteria (such as age limits) we show.
Delivery
Our couriers deliver between 8am and 7pm and we are unable to specify exact delivery times.
Guaranteed next-day delivery is subject to stock availability and payment clearance.
Both our standard delivery service and guaranteed next-day service apply to the majority of the UK mainland. Remote parts of the UK and any delivery that involves a sea crossing may be subject to a surcharge.
In the event that Royal Mail or our couriers return goods to us as undeliverable for reasons within your control (such as no one in to take delivery) additional delivery charges may apply to cover the cost of re-delivery. If undelivered orders are subsequently cancelled, any refund will have all delivery and return charges deducted from the refund amount.
Non-delivery
You must notify us in writing within 1 week from the date of order or dispatch (whichever is the latest that we have advised you of) if goods do not arrive.
As per Royal Mail’s guidelines we reserve the right to wait 15 working days before we re-dispatch an order or begin the refund process.
Cancellations and returns
This part sets out the terms which govern your right to return any working goods that you do not want to keep. For returns of faulty items or items received in damaged condition please see the section “Faulty Goods” further down.
Distance selling regulation
If you are a Consumer (a person who is acting for the purposes other than those of his trade, business or profession) then you have certain rights under the Consumer Protection (Distance Selling) Regulations 2000.
Under these regulations you must notify us in writing (info@eshaan.co.uk) that you wish to cancel your contract before the end of the statutory cancellation period of 7 working days from the day after you receive the goods. You must then return the goods to us at your expense, or we will arrange collection at your expense. Please note if we have to arrange collection it is invariably more costly than if you return the goods to us.
We will refund to the payment card the price paid for the goods within 30 days.
Returns and Refund
You can return any item within 7 days of receipt as long as it has not been used and still in its original condition. If you have changed your mind about an item, we will issue a full refund less any delivery charge if applicable to the order. You will however be responsible to cover the return postage costs. Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full, minus any amount due by way of compensation, to either repair the goods or to cover any loss. Please ensure you obtain proof of postage when returning goods to us. We will not be responsible for goods lost in transit or on occasions where the buyer has not paid sufficient postage costs to return any items to us.
Faulty goods
If you have any problems with an item, please email us at info@eshaan.co.uk and we will advise you what to do next. Please let us know if you would like a refund or replacement. Returns received without the correct details may be subject to delays.
If the goods are faulty or damaged on receipt or a fault occurs within 28 days after you’ve received them, we will replace the goods or refund your money as per your choice.
If on inspection we determine that any fault occurred due to damage, misuse, neglect, repair or modification by the customer, we will not be obliged to cover postage charges or offer a refund/replacement.
Please ensure you use an appropriate shipping method. We will refund your postage charges in case the goods are found to be faulty upon inspection by us.
Refunds
We usually process refunds within 14 working days from the day we begin the refund process. If you pay by credit card the amount may be refunded by crediting it to the card used for payment.
Items excluded from our returns policy
All perishable and made-to-order items cannot be returned unless they are faulty, damaged or incorrect goods. This list is subject to change.
Delivery timescales
Please allow up to 5 to 7 working days for delivery. All items are dispatched by 2nd class post unless you have paid for express delivery.
For all EU Countries, please allow up to 15 working days for delivery.
Images
All product images used on our web site are only representative of goods on offer. Actual goods may not always be exactly the same color, design or packaging. In the event that you are not happy with any goods received, you have the right to cancel your order, return the goods in good condition to us within 30 days and receive a full refund of the order price minus postage cost.
All trademarks and copyrights are recognized
If you are the copyright owner and we have failed to credit you, or you are unhappy with our use of your copyright then please contact us and we will make amends immediately.
Website terms of use
All pages on this website and their contents, including text, images, design code and HTML formatting are a copyright Eshaan.co.uk or are used with the permission of the relevant copyright holder. All rights are reserved. Any unauthorized copying or usage is prohibited.
Contact information
If you face any problem with the contents or the site, feel free to write us at info@eshaan.co.uk or call us on +44 7928 890175